Eric Lam

Customer Success intern @ crowdstrike

WHAT DO YOU DO ON A DAY-TO-DAY BASIS? 

Some of my responsibilities are troubleshooting and walking customers through steps to help them solve their technical problems.

HOW DID YOU GET YOUR INTERNSHIP?

I applied on the company website after researching and having coffee chats with employees at the company.

HOW HAS YOUR ALPHA KAPPA PSI EXPERIENCE HELPED YOU IN YOUR INTERNSHIP?

AKPsi has been instrumental in motivating me to enhance my learning outside the classroom as well as developing genuine curiosity.

FAVORITE THING ABOUT YOUR INTERNSHIP? 

My favorite aspect about my internship is the people. Everyone is super supportive and patient.

WHAT ARE YOUR TAKEAWAYS FROM YOUR INTERNSHIP? WHAT HAS IT TAUGHT YOU?

Learning the technical side of the product was like getting a fire hose to the face but funnily enough, the tougher skill to master was the customer facing side. The culture of pushing for creative thinking beyond the boundaries of existing industry standard practices was rewarding to be a part of.